We were faced with an AOG situation when an aircraft we’d chartered went out of action just five hours before flying a client home to Florida.
Replacing an AOG charter at short notice
We were faced with an AOG situation when a midsize private jet we’d chartered went out of action just five hours before flying a client home from New Jersey to Florida. The operator had no alternative aircraft to transport the three passengers with their pets and luggage, so our Miami office needed to find another solution fast.
Our Solution
Route: Teterboro > Palm Beach
Aircraft: Gulfstream G200
The experienced team at ACS Miami sprung into action to find a replacement aircraft, utilising industry relationships to upgrade the passengers to a super-midsize jet that could fulfil their itinerary with no delays or airport changes.
Our dedicated account manager liaised with the client’s private driver to coordinate a smooth pick-up, with an ACS flight representative to meet them on departure, before personally greeting them at the airport upon their arrival.
The Finer Details
Rapid Response: We found an alternative solution within two hours of the original aircraft becoming grounded.
Buying Power: Our unrivalled reputation and contacts allowed us to secure the best price for the last-minute charter, upgrading the client to a larger aircraft at no additional cost.