Why use a cargo broker over a cargo operator?

Cherishing your consignment

When choosing an operator, it can be time-consuming to decipher which carriers may be appropriate, and organise various quotes for the same shipment; our market presence and contacts in the industry mean that we can secure favourable quotes for our clients, whilst also taking the strain of the tender process away. In looking at the market as a whole, we can often match or better prices quoted by operators – but further than this, you also gain our decades of experience, with our operations team taking the pressure off you by securing permits and arranging the handling of your cargo.

We have an almost-inexhaustible (and ever-growing) list of operators whose services we engage on behalf of our clients; we also understand that every client has different needs and expectations, and that no two pieces of cargo are the same. When dealing with operators yourself, the reality is often that the majority of providers will be able to get your cargo from A to B, however, our accumulation of over three decades of industry knowledge affords us the insight to ensure that both the operator, and the aircraft, are fit for your cargo.

Soaring above the competition

With ACS acting as broker, each charter is tailored to your exacting specifications – we are able to give our clients assurance of our rarely-paralleled continuity of service – our operations team deliver regular and comprehensive updates on your cargo, helping with any arising queries and as your point of contact for any eventuality. Indeed, it is our level of customer service provision which sets us apart from our competition, and, as our client, you can expect round-the-clock support and consistent contact throughout your brokering experience. Much of the industry, including freight forwarders themselves, feel so strongly in our ability to provide outstanding service that many feel that the reduction in their margin is worth the value added by using ACS to facilitate freight.

Allow us to streamline your process and take the complication out of cargo. Not solely benefitting from our decades of experience and unparalleled service provision, as our client, you also receive our favourable terms and conditions, and the extra assurances and protections afforded by these. If you have something warranting transportation, you can almost guarantee that we have moved something more awkward, or unusual. We cut our teeth on the handling of dangerous goods and heavy and outsize cargo, and with our expertise in humanitarian aid provisions and remote destinations, along with provisions for urgent ‘go now’ charters, we truly lead from the front where cargo is concerned.

To discuss what we can offer, and how we can streamline your consignment process, contact us here.