An automotive client reached out to ACS Time Critical after being let down by two air freight providers.
Accompanying time-sensitive cargo across continents
After being let down by two air freight providers, our client reached out to ACS Time Critical for help with a complex request. They needed help arranging the urgent delivery of 188 boxes of automotive parts from Shanghai to Mexico, all of which were missing lids. ACS Time Critical jumped into action to get the time-sensitive cargo in the air.
Our Solution
Route: Shanghai > Narita > Texas > Mexico City
Transport Service: Onboard courier
With the boxes needed in Mexico ASAP and the client unable to transport them as general air freight, we knew a hand-carry solution was the only way to get the cargo there in time.
Within just 15 minutes of the client reaching out to us, we’d confirmed four onboard couriers to accompany the cargo on a flight departing in under 12 hours.
We picked up the boxes and carefully repackaged them for the journey, before taking the shipment straight to the airport.
Our onboard couriers oversaw the cargo throughout transit, ensuring the boxes arrived where they needed to be in the scheduled time frame.
The Finer Details
Expert Knowledge: Our experienced team at ACS Time Critical knew which airlines could accommodate this shipment, enabling us to confirm a solution quickly.
Global Network: Having onboard couriers on standby around the world meant the boxes were able to be dispatched almost immediately.